I. Deposits

        Items on order and specially commissioned items require a deposit that’s no less than half the agreed upon total price for the item(s) being produced unless noted otherwise in a formal agreement signed by both the customer and Ardoria Studios representative. All deposits will be applied to the total agreed upon price for the item(s) ordered.

II. Refunds

Deposits - Deposits made on standard marketable items can be refunded less 10% to cover internal costs already consumed to start the project.

Purchased Items - Items are sold as is. Each piece is hand crafted one at a time and no two pieces are exactly the same. A photo of the exact piece you are purchasing will be sent for approval. Refunds will not be accepted once an item is approved for delivery.

Design Process - Any charges incurred during the design process are billed to professional services and are non-refundable.

Custom Items - Refunds cannot be honored for personalized items (i.e. address signs) that have no fair market value once the project and timeline has been agreed upon and production has started.

Shipping and Handling - Shipping and Handling charges cannot be refunded.

III. Shipping and Handling Charges

        All shipping and handling charges will be actual and reflect Ardoria Studios actual costs incurred to pack and ship the item(s). Freight or crating fees may apply. All fees will be discussed prior to shipment. As noted above, shipping and handling fees are non-refundable.

All items are shipped insured. Any damages incurred are the responsibility of the buyer to report directly to the shipper.